Browse Person - 4971 results
20 Steps to Better Management, 9, Managing Customer Relationships
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 9 (London, England: BBC Worldwide, 1996), 15 mins
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This edition focuses on customer service, why a customer focus is nec...
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 9 (London, England: BBC Worldwide, 1996), 15 mins
Description
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This edition focuses on customer service, why a customer focus is necessary, developing and effective service culture, taking a long-term view of customer relationships.
Field of Study
Business & Economics
Content Type
Instructional material
Contributor
Robert Cooke, fl. 1990, Hugh Dennis
Date Published / Released
1996
Publisher
BBC Worldwide
Series
20 Steps to Better Management
Speaker / Narrator
Hugh Dennis
Topic / Theme
Organizational effectiveness, Communication, Customer relations, Administration of Human Resource Programs, Management of Companies and Enterprises, Business & Economics
Copyright Message
Copyright © 2011 BBC Worldwide
×
20 Steps to Better Management, 10, Dealing with Difficult Situations
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 10 (London, England: BBC Worldwide, 1996), 14 mins
With a combination of pertinent comment delivered by Hugh Dennis, plus real-life stories from case study companies and expert advice from leading consultant John Nicholson. The case studies are presented in a personal style that make it easy to transfer the learning points to the trainee's own workplace and experi...
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 10 (London, England: BBC Worldwide, 1996), 14 mins
Description
With a combination of pertinent comment delivered by Hugh Dennis, plus real-life stories from case study companies and expert advice from leading consultant John Nicholson. The case studies are presented in a personal style that make it easy to transfer the learning points to the trainee's own workplace and experience. This edition focuses on dealing with difficult situations.
Field of Study
Business & Economics
Content Type
Instructional material
Contributor
Robert Cooke, fl. 1990, Hugh Dennis
Date Published / Released
1996
Publisher
BBC Worldwide
Series
20 Steps to Better Management
Speaker / Narrator
Hugh Dennis
Topic / Theme
Communication, Employee-management relations, Administration of Human Resource Programs, Management of Companies and Enterprises, Business & Economics
Copyright Message
Copyright © 2011 BBC Worldwide
×
20 Steps to Better Management, 11, Communicating Clearly
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 11 (London, England: BBC Worldwide, 1996), 14 mins
Being able to communicate clearly is crucial to good management, be it through the spoken word, email or reports and meetings. So why are we so bad at it? This documentary by Robert Cooke addresses the problem of miscommunication.
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 11 (London, England: BBC Worldwide, 1996), 14 mins
Description
Being able to communicate clearly is crucial to good management, be it through the spoken word, email or reports and meetings. So why are we so bad at it? This documentary by Robert Cooke addresses the problem of miscommunication.
Field of Study
Business & Economics
Content Type
Documentary
Contributor
Robert Cooke, fl. 1990
Date Published / Released
1996
Publisher
BBC Worldwide
Series
20 Steps to Better Management
Speaker / Narrator
Hugh Dennis
Person Discussed
Hugh Dennis
Topic / Theme
Business failures, Business & Economics
Copyright Message
Copyright © 2011 BBC Worldwide
×
20 Steps to Better Management, 12, Picking the Right People
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 12 (London, England: BBC Worldwide, 1996), 16 mins
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This episode focuses on finding the right person for the right job.
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 12 (London, England: BBC Worldwide, 1996), 16 mins
Description
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This episode focuses on finding the right person for the right job.
Field of Study
Business & Economics
Content Type
Documentary
Contributor
Robert Cooke, fl. 1990
Date Published / Released
1996
Publisher
BBC Worldwide
Series
20 Steps to Better Management
Speaker / Narrator
Hugh Dennis
Person Discussed
Hugh Dennis
Topic / Theme
Managers, Communication, Administration of Human Resource Programs, Management of Companies and Enterprises, Business & Economics
Copyright Message
Copyright © 2011 BBC Worldwide
×
20 Steps to Better Management, 13, The Vision Thing
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 13 (London, England: BBC Worldwide, 1996), 14 mins
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This episode focuses on communicating enthusiasm for your company's v...
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 13 (London, England: BBC Worldwide, 1996), 14 mins
Description
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This episode focuses on communicating enthusiasm for your company's vision.
Field of Study
Business & Economics
Content Type
Documentary
Contributor
Robert Cooke, fl. 1990
Date Published / Released
1996
Publisher
BBC Worldwide
Series
20 Steps to Better Management
Speaker / Narrator
Hugh Dennis
Person Discussed
Hugh Dennis
Topic / Theme
Managers, Communication, Administration of Human Resource Programs, Management of Companies and Enterprises, Business & Economics
Copyright Message
Copyright © 2011 BBC Worldwide
×
20 Steps to Better Management, 14, Motivating People
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 14 (London, England: BBC Worldwide, 1996), 14 mins
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This edition focuses on motivation, and how to motivate people.
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 14 (London, England: BBC Worldwide, 1996), 14 mins
Description
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This edition focuses on motivation, and how to motivate people.
Field of Study
Business & Economics
Content Type
Documentary
Contributor
Robert Cooke, fl. 1990
Date Published / Released
1996
Publisher
BBC Worldwide
Series
20 Steps to Better Management
Speaker / Narrator
Hugh Dennis
Person Discussed
Hugh Dennis
Topic / Theme
Communication, Organizational effectiveness, Administration of Human Resource Programs, Management of Companies and Enterprises, Business & Economics
Copyright Message
Copyright © 2011 BBC Worldwide
×
20 Steps to Better Management, 15, Putting Stress to Work
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 15 (London, England: BBC Worldwide, 1996), 14 mins
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This episode is about stress; not just how to cope with stress, but...
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 15 (London, England: BBC Worldwide, 1996), 14 mins
Description
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This episode is about stress; not just how to cope with stress, but how to turn it to your business advantage.
Field of Study
Business & Economics
Content Type
Documentary
Contributor
Robert Cooke, fl. 1990
Date Published / Released
1996
Publisher
BBC Worldwide
Series
20 Steps to Better Management
Speaker / Narrator
Hugh Dennis
Person Discussed
Hugh Dennis
Topic / Theme
Stress, Managers, Organizational effectiveness, Employee-management relations, Administration of Human Resource Programs, Management of Companies and Enterprises, Business & Economics
Copyright Message
Copyright © 2011 BBC Worldwide
×
20 Steps to Better Management, 16, Letting Go
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 16 (London, England: BBC Worldwide, 1996), 15 mins
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This edition discusses how to let go of some of the decision-making p...
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 16 (London, England: BBC Worldwide, 1996), 15 mins
Description
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This edition discusses how to let go of some of the decision-making process.
Field of Study
Business & Economics
Content Type
Documentary
Contributor
Robert Cooke, fl. 1990
Date Published / Released
1996
Publisher
BBC Worldwide
Series
20 Steps to Better Management
Speaker / Narrator
Hugh Dennis
Person Discussed
Hugh Dennis
Topic / Theme
Communication, Organizational effectiveness, Employee-management relations, Administration of Human Resource Programs, Management of Companies and Enterprises, Business & Economics
Copyright Message
Copyright © 2011 BBC Worldwide
×
20 Steps to Better Management, 17, Managing Projects
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 17 (London, England: BBC Worldwide, 1996), 15 mins
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This edition focuses on project management.
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 17 (London, England: BBC Worldwide, 1996), 15 mins
Description
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This edition focuses on project management.
Field of Study
Business & Economics
Content Type
Documentary
Contributor
Robert Cooke, fl. 1990
Date Published / Released
1996
Publisher
BBC Worldwide
Series
20 Steps to Better Management
Speaker / Narrator
Hugh Dennis
Person Discussed
Hugh Dennis
Topic / Theme
Communication, Organizational effectiveness, Managers, Employee-management relations, Administration of Human Resource Programs, Management of Companies and Enterprises, Business & Economics
Copyright Message
Copyright © 2011 BBC Worldwide
×
20 Steps to Better Management, 18, Dealing with Difficult People
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 18 (London, England: BBC Worldwide, 1996), 14 mins
With a combination of pertinent comment delivered by Hugh Dennis, plus real-life stories from case study companies and expert advice from leading consultant John Nicholson. The case studies are presented in a personal style that make it easy to transfer the learning points to the trainee's own workplace and experi...
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 18 (London, England: BBC Worldwide, 1996), 14 mins
Description
With a combination of pertinent comment delivered by Hugh Dennis, plus real-life stories from case study companies and expert advice from leading consultant John Nicholson. The case studies are presented in a personal style that make it easy to transfer the learning points to the trainee's own workplace and experience. This edition focuses on dealing with difficult people.
Field of Study
Business & Economics
Content Type
Documentary
Contributor
Robert Cooke, fl. 1990
Date Published / Released
1996
Publisher
BBC Worldwide
Series
20 Steps to Better Management
Speaker / Narrator
Hugh Dennis
Person Discussed
Hugh Dennis
Topic / Theme
Human resource management, Communication, Employee-management relations, Administration of Human Resource Programs, Management of Companies and Enterprises, Business & Economics
Copyright Message
Copyright © 2011 BBC Worldwide
×