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20 Steps to Better Management, 9, Managing Customer Relationships
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produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 9 (London, England: BBC Worldwide, 1996), 15 mins
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This edition focuses on customer service, why a customer focus is nec...
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 9 (London, England: BBC Worldwide, 1996), 15 mins
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20 Steps to Better Management, 10, Dealing with Difficult Situations
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produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 10 (London, England: BBC Worldwide, 1996), 14 mins
With a combination of pertinent comment delivered by Hugh Dennis, plus real-life stories from case study companies and expert advice from leading consultant John Nicholson. The case studies are presented in a personal style that make it easy to transfer the learning points to the trainee's own workplace and experi...
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 10 (London, England: BBC Worldwide, 1996), 14 mins
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20 Steps to Better Management, 11, Communicating Clearly
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produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 11 (London, England: BBC Worldwide, 1996), 14 mins
Being able to communicate clearly is crucial to good management, be it through the spoken word, email or reports and meetings. So why are we so bad at it? This documentary by Robert Cooke addresses the problem of miscommunication.
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 11 (London, England: BBC Worldwide, 1996), 14 mins
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20 Steps to Better Management, 12, Picking the Right People
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produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 12 (London, England: BBC Worldwide, 1996), 16 mins
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This episode focuses on finding the right person for the right job.
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 12 (London, England: BBC Worldwide, 1996), 16 mins
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20 Steps to Better Management, 13, The Vision Thing
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produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 13 (London, England: BBC Worldwide, 1996), 14 mins
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This episode focuses on communicating enthusiasm for your company's v...
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 13 (London, England: BBC Worldwide, 1996), 14 mins
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20 Steps to Better Management, 14, Motivating People
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produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 14 (London, England: BBC Worldwide, 1996), 14 mins
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This edition focuses on motivation, and how to motivate people.
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 14 (London, England: BBC Worldwide, 1996), 14 mins
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20 Steps to Better Management, 15, Putting Stress to Work
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produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 15 (London, England: BBC Worldwide, 1996), 14 mins
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This episode is about stress; not just how to cope with stress, but...
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 15 (London, England: BBC Worldwide, 1996), 14 mins
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20 Steps to Better Management, 16, Letting Go
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produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 16 (London, England: BBC Worldwide, 1996), 15 mins
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This edition discusses how to let go of some of the decision-making p...
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 16 (London, England: BBC Worldwide, 1996), 15 mins
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20 Steps to Better Management, 17, Managing Projects
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produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 17 (London, England: BBC Worldwide, 1996), 15 mins
With a combination of pertinent comment delivered by Hugh Dennis, real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This edition focuses on project management.
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 17 (London, England: BBC Worldwide, 1996), 15 mins
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20 Steps to Better Management, 18, Dealing with Difficult People
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produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 18 (London, England: BBC Worldwide, 1996), 14 mins
With a combination of pertinent comment delivered by Hugh Dennis, plus real-life stories from case study companies and expert advice from leading consultant John Nicholson. The case studies are presented in a personal style that make it easy to transfer the learning points to the trainee's own workplace and experi...
produced by Robert Cooke, fl. 1990, in 20 Steps to Better Management, 18 (London, England: BBC Worldwide, 1996), 14 mins
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