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Building Relationships
produced by Eve Ash, fl. 1979 (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
Marcus sets up a 'speed socializing' exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the 'relationship' skill level of the group as they undertake role-plays. Tammy and Sanjay's awkward interaction escalates when Steve refers to h...
Sample
produced by Eve Ash, fl. 1979 (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
Description
Marcus sets up a 'speed socializing' exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the 'relationship' skill level of the group as they undertake role-plays. Tammy and Sanjay's awkward interaction escalates when Steve refers to him as a narcissist. Tammy feels angry with the whole group and has an outburst in Chinese. Marcus feels that the team is losing the abi...
Marcus sets up a 'speed socializing' exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the 'relationship' skill level of the group as they undertake role-plays. Tammy and Sanjay's awkward interaction escalates when Steve refers to him as a narcissist. Tammy feels angry with the whole group and has an outburst in Chinese. Marcus feels that the team is losing the ability to communicate effectively and suggests they use a 'speed socializing' exercise to better understand what it takes to build long lasting relationships. Steve is chosen as the relationship expert to comment on the relationship skill level of the group as they undertake role-plays. Carol and Michael begin the exercise with a strained interaction. Casey describes how she uses personal details from her clients to improve her interactions with them. Tammy and Sanjay's awkward interaction escalates when Steve refers to him as a narcissist. Tammy feels angry with the whole group and has an outburst in Chinese. Marcus feels they have done very well and they should congratulate themselves, whilst Tammy is left feeling angry.
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Eve Ash, fl. 1979
Date Published / Released
2012
Publisher
Seven Dimensions
Topic / Theme
Communication, Professional relationships, Human resource management, Management of Companies and Enterprises, Administration of Human Resource Programs
Copyright Message
Copyright © 2012. Used by permission of Seven Dimensions. All rights reserved.
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Cutting Edge Communication, Behaving Unprofessionally
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 9 mins
Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviors. These are set out and explained by team members:
1. Being Rude – examples of Carol being aggressive and insulting to her colleagues.
2. Taking Supplies €..
Sample
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 9 mins
Description
Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviors. These are set out and explained by team members:
1. Being Rude – examples of Carol being aggressive and insulting to her colleagues.
2. Taking Supplies – staff taking office equipment. It is illegal.
3. Personal Media – can be distracting and invasive of people’s privacy.
4. Inap...
Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviors. These are set out and explained by team members:
1. Being Rude – examples of Carol being aggressive and insulting to her colleagues.
2. Taking Supplies – staff taking office equipment. It is illegal.
3. Personal Media – can be distracting and invasive of people’s privacy.
4. Inappropriate Dress – clean and neat, not provocative.
5. Name Calling – insulting or racist remarks may be against the law.
6. Flirting – stepping over boundaries of acceptable behavior.
7. Relationships at Work – personal relationships with colleagues should be kept out of the office.
8. Touching – some gestures are acceptable, but many are not acceptable.
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Eve Ash, fl. 1979
Date Published / Released
2012
Publisher
Seven Dimensions
Series
Cutting Edge Communication
Topic / Theme
Professional life, Behavior modification, Sexual harassment, Human resource management, Employee-management relations, Administration of Human Resource Programs, Business Ethics
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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Cutting Edge Communication, Decluttering the Office
produced by Eve Ash, fl. 1979, Seven Dimensions, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
The office is a disgraceful mess! Carol is on a mission to de-clutter the office to make sure it’s cleaner, more motivating, safer and more secure. She implements a clean-desk policy that the team must adhere to. Some of the team members are attached to their clutter or personal items and don’t want to let go....
Sample
produced by Eve Ash, fl. 1979, Seven Dimensions, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
Description
The office is a disgraceful mess! Carol is on a mission to de-clutter the office to make sure it’s cleaner, more motivating, safer and more secure. She implements a clean-desk policy that the team must adhere to. Some of the team members are attached to their clutter or personal items and don’t want to let go. There is a battle of wills until Carol declares that according to her policy, anything left lying around will be thrown out or donated...
The office is a disgraceful mess! Carol is on a mission to de-clutter the office to make sure it’s cleaner, more motivating, safer and more secure. She implements a clean-desk policy that the team must adhere to. Some of the team members are attached to their clutter or personal items and don’t want to let go. There is a battle of wills until Carol declares that according to her policy, anything left lying around will be thrown out or donated to Carlos the cleaner. Everyone reluctantly commences a massive clean up and Carol is very satisfied with the outcome.
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Field of Study
Business & Economics
Content Type
Dramatized scene, Instructional material
Contributor
Eve Ash, fl. 1979, Seven Dimensions
Date Published / Released
2012
Publisher
Seven Dimensions
Series
Cutting Edge Communication
Topic / Theme
Working conditions, Organizational behavior, Organizational change, Human resource management, Employee-management relations, Administration of Human Resource Programs, Working Conditions
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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Cutting Edge Communication, Explaining Skillfully
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 9 mins
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are...
Sample
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 9 mins
Description
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are understood one to one or in groups.
Four steps are used to demonstrate effective communication skills when explaining.
Step 1: Posit...
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are understood one to one or in groups.
Four steps are used to demonstrate effective communication skills when explaining.
Step 1: Positively engage the listener. Carol loses patience when explaining basic concepts to Carlos and Tammy, so delegates to Sam who is calm and engaging.
Step 2: How to be clear and structured with your communication.Serena explains this through structuring your message with a definitive beginning middle and end.
Step 3: Maintain interest. Alex is able to demonstrate through the use of a phone App how you can maintain people's interest by using visual and technological aids.
Step 4: Be patient and ensure understanding. Sam demonstrates patience and understanding; ensuring information is understood through repetition and clarification.
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Eve Ash, fl. 1979
Date Published / Released
2012
Publisher
Seven Dimensions
Series
Cutting Edge Communication
Topic / Theme
Group dynamics, Character traits, Employee-management relations, Human resource management, Administration of Human Resource Programs, Work Styles
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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Cutting Edge Communication, Planning and Organizing
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
Serena arrives in town two days early and discovers Marcus and Carol have not planned the upcoming conference and they each have different ideas. Marcus suggests Serena is a distraction and he and Carol make jokes about it. Serena says distraction is an issue they all need to deal with individually, and she remind...
Sample
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
Description
Serena arrives in town two days early and discovers Marcus and Carol have not planned the upcoming conference and they each have different ideas. Marcus suggests Serena is a distraction and he and Carol make jokes about it. Serena says distraction is an issue they all need to deal with individually, and she reminds them both that she has the power to dismiss them. Other team members comment on planning and organizing strategies. Serena sets 15 mi...
Serena arrives in town two days early and discovers Marcus and Carol have not planned the upcoming conference and they each have different ideas. Marcus suggests Serena is a distraction and he and Carol make jokes about it. Serena says distraction is an issue they all need to deal with individually, and she reminds them both that she has the power to dismiss them. Other team members comment on planning and organizing strategies. Serena sets 15 minutes for Marcus, Carol and herself to set some goals and they quickly begin making constructive suggestions and plans for the conference. Serena reinforces that to plan effectively is to always establish how much, and by when.
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Eve Ash, fl. 1979
Date Published / Released
2012
Publisher
Seven Dimensions
Series
Cutting Edge Communication
Topic / Theme
Organizational effectiveness, Group dynamics, Employee-management relations, Human resource management, Association and organization conferences, Administration of Human Resource Programs, Internal Consulting
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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Cutting Edge Communication, Ensuring Security
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2013), 8 mins
Staff must question strangers, check ID and speak up if they see something.
Marcus reports the sad news to the team that Casey's pet ferret's ashes were stolen from her desk. Serena points out that nothing in the office is safe. Carol asks Carlos if he checks visitors' identification and notices that he is not bei...
Sample
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2013), 8 mins
Description
Staff must question strangers, check ID and speak up if they see something.
Marcus reports the sad news to the team that Casey's pet ferret's ashes were stolen from her desk. Serena points out that nothing in the office is safe. Carol asks Carlos if he checks visitors' identification and notices that he is not being rigorous about this. Dion tests Carlos with a weak disguise but Carol secretly arranges for an attractive friend, Marlene, to approa...
Staff must question strangers, check ID and speak up if they see something.
Marcus reports the sad news to the team that Casey's pet ferret's ashes were stolen from her desk. Serena points out that nothing in the office is safe. Carol asks Carlos if he checks visitors' identification and notices that he is not being rigorous about this. Dion tests Carlos with a weak disguise but Carol secretly arranges for an attractive friend, Marlene, to approach Carlos at reception and flatter him into letting her use the restroom without ID. Carlos falls for the bait; Marlene slips into the office and swipes several important items. When the theft is discovered, Marcus and Serena call an emergency meeting. Although most noticed a tall strange woman in the office, no one asked her who she was or why she was there. Carol produces the 'stolen' items, and introduces Marlene. The team discusses the importance of keeping valuables locked up and asking for proof of identification. If you see something, say something. Then Marlene – wearing a wig and glasses – tries again, but Carlos doesn't allow her in this time. Marcus proposes his security measure: that everyone wears badges. Serena congratulates Carol on revealing the weakness of their office security. Marcus and Serena sing a security message.
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Eve Ash, fl. 1979
Date Published / Released
2013
Publisher
Seven Dimensions
Series
Cutting Edge Communication
Topic / Theme
Employee-management relations, Human resource management, Emergency management, Conflict management, Theft, Administration of Human Resource Programs, Security
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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Cutting Edge Communication, Sharing Feedback
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2013), 9 mins
Avoid defensiveness, be open to receiving and give specific balance feedback.
Marcus leads a team meeting to develop positive feedback approaches, but Carol presents Serena with a less-than-glowing critique. Tammy praises Casey for her support but asks her to avoid telling long stories. Dion commends Carlos for be...
Sample
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2013), 9 mins
Description
Avoid defensiveness, be open to receiving and give specific balance feedback.
Marcus leads a team meeting to develop positive feedback approaches, but Carol presents Serena with a less-than-glowing critique. Tammy praises Casey for her support but asks her to avoid telling long stories. Dion commends Carlos for being approachable, but worries that he has encouraged Carlos' tendency to make jokes about women in the office. Sanjay welcomes Sam's en...
Avoid defensiveness, be open to receiving and give specific balance feedback.
Marcus leads a team meeting to develop positive feedback approaches, but Carol presents Serena with a less-than-glowing critique. Tammy praises Casey for her support but asks her to avoid telling long stories. Dion commends Carlos for being approachable, but worries that he has encouraged Carlos' tendency to make jokes about women in the office. Sanjay welcomes Sam's endorsement of his opinions, but says Sam's noisy breathing interferes with his ability to concentrate. Throughout the session, Marcus recommends welcoming feedback, staying calm and not defensive, openly discussing the problem and its impact on performance, linking the feedback to rules and agreements, asking the other person for their view and suggestions for solutions, and listening. Sam later gives Michael feedback, thanking him but also criticizing his negative tendencies, and recommends that he be more constructive. Michael praises Sam for his policy-writing skills, but deplores his habit of bringing up their personal lives during work hours. Both agree to work on their faults. Marcus advises the team to be open to feedback, but postpones the team's opportunity to assess him.
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Eve Ash, fl. 1979
Date Published / Released
2013
Publisher
Seven Dimensions
Series
Cutting Edge Communication
Topic / Theme
Performance coaching, Managers, Leadership roles, Human resource management, Employee-management relations, Administration of Human Resource Programs, Giving Feedback
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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Management Skills Videoquiz
presented by Peter Quarry; produced by Ash Quarry Library (Bendigo, Victoria: Video Education Australasia, 2000), 21 mins
An entertaining quiz to motivate managers and team leaders to improve the way they manage others.
The TV host presents 10 multiple choice questions covering key management issues. Viewers complete the quiz individually or in groups
Sample
presented by Peter Quarry; produced by Ash Quarry Library (Bendigo, Victoria: Video Education Australasia, 2000), 21 mins
Description
An entertaining quiz to motivate managers and team leaders to improve the way they manage others.
The TV host presents 10 multiple choice questions covering key management issues. Viewers complete the quiz individually or in groups
Field of Study
Business & Economics
Content Type
Instructional material, Dramatized scene
Contributor
Ash Quarry Library
Author / Creator
Peter Quarry
Date Published / Released
2000
Publisher
Video Education Australasia
Topic / Theme
Managers, Employee-management relations, Human resource management, Administration of Human Resource Programs, Leadership and Management
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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Negotiating for Results
produced by Eve Ash, fl. 1979 (Melbourne, Victoria: Seven Dimensions, 2012), 7 mins
Steve and Paul Garrison negotiate a large contract to provide services to Paul's company. Steve wants to provide a cost effective service based outside Australia but Paul disagrees. Steve acknowledges the concerns but nearly loses the deal when Serena is brought into the equation, and an angry Paul comes back to c...
Sample
produced by Eve Ash, fl. 1979 (Melbourne, Victoria: Seven Dimensions, 2012), 7 mins
Description
Steve and Paul Garrison negotiate a large contract to provide services to Paul's company. Steve wants to provide a cost effective service based outside Australia but Paul disagrees. Steve acknowledges the concerns but nearly loses the deal when Serena is brought into the equation, and an angry Paul comes back to confront them. Steve finally reassures Paul the Australian deal will proceed. Steve and Paul Garrison negotiate a large contract to prov...
Steve and Paul Garrison negotiate a large contract to provide services to Paul's company. Steve wants to provide a cost effective service based outside Australia but Paul disagrees. Steve acknowledges the concerns but nearly loses the deal when Serena is brought into the equation, and an angry Paul comes back to confront them. Steve finally reassures Paul the Australian deal will proceed. Steve and Paul Garrison negotiate a large contract to provide services in Australia. Steve wants to provide the most cost effective service and suggests that the operation be based in a country other than Australia in order to reduce costs. Paul tells Steve several times that this is not acceptable to him, and finally Steve acknowledges the concerns and suggests that an operation be established in Australia with Serena relocating to head up the operation. Paul is uneasy about what he perceives to be Serena's attraction to him. Steve and Carol both assure him this will not be a problem. Later Paul arrives at the office very angry as he believes the agreement is off. Steve asks him what the problem is and despite the inappropriate setting and interjections from Carlos, Steve eventually assures Paul the Australian operation will go ahead and he will confirm this in writing very quickly.
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Eve Ash, fl. 1979
Date Published / Released
2012
Publisher
Seven Dimensions
Topic / Theme
Communication, Negotiation in business, Human resource management, Administration of Human Resource Programs
Copyright Message
Copyright © 2012. Used by permission of Seven Dimensions. All rights reserved.
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Coaching Challenges Series, Can We Talk?
presented by Peter Quarry; produced by Ash Quarry Library, in Coaching Challenges Series (Bendigo, Victoria: Video Education Australasia, 2003), 10 mins
Marie wants to talk to fellow team member Claude about the problems caused by his late deliveries. But how does she start? How can she handle her anxiety and fear of what might happen? In this program you will discover answer to these common questions: * Why are people so fearful of giving feedback, especially whe...
Sample
presented by Peter Quarry; produced by Ash Quarry Library, in Coaching Challenges Series (Bendigo, Victoria: Video Education Australasia, 2003), 10 mins
Description
Marie wants to talk to fellow team member Claude about the problems caused by his late deliveries. But how does she start? How can she handle her anxiety and fear of what might happen? In this program you will discover answer to these common questions: * Why are people so fearful of giving feedback, especially when it is about something that needs changing? * How do you prepare yourself for giving feedback? * What are some practical ways to get s...
Marie wants to talk to fellow team member Claude about the problems caused by his late deliveries. But how does she start? How can she handle her anxiety and fear of what might happen? In this program you will discover answer to these common questions: * Why are people so fearful of giving feedback, especially when it is about something that needs changing? * How do you prepare yourself for giving feedback? * What are some practical ways to get started? * What do you say to get your message across effectively? * How can you minimize, or even avoid, conflict developing?
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Ash Quarry Library
Author / Creator
Peter Quarry
Date Published / Released
2003
Publisher
Video Education Australasia
Series
Coaching Challenges Series
Topic / Theme
Human resource management, Employee-management relations, Communication, Administration of Human Resource Programs, Addressing Unsatisfactory Performance
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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