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Apologizing Carefully
produced by Eve Ash, fl. 1979 (Melbourne, Victoria: Seven Dimensions, 2012), 7 mins
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believes to be a very...
Sample
produced by Eve Ash, fl. 1979 (Melbourne, Victoria: Seven Dimensions, 2012), 7 mins
Description
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believes to be a very useful tool, the 'fake sorry'. Carol thinks she rarely has to apologize for anything because she says she thinks before she acts. Seren...
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believes to be a very useful tool, the 'fake sorry'. Carol thinks she rarely has to apologize for anything because she says she thinks before she acts. Serena apologizes to Carol for various things such as arriving unexpectedly at the office, and wants to introduce a Sorry Day into the office where people could apologize for all sorts of things. Serena describes various ways of saying sorry including the empathy sorry which is 'I'm sorry you feel that way, and what can I do to help the situation.' Sam and Michael have relationship issues that have escalated into the workplace. Sam apologizes to Michael for having thrown his picture out when he was angry with some of Michael's behavior. Sanjay on the other hand never really apologizes to anyone because he believes he is always right. Michael and Sam continue to bicker about how and why each of them should apologize, with Michael missing the point about why Sam is angry and why he should apologize. Carol tells Serena about what she believes to be a very useful tool, the ‘fake sorry’ which is totally insincere.
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Eve Ash, fl. 1979
Date Published / Released
2012
Publisher
Seven Dimensions
Topic / Theme
Human resource management, Communication, Management of Companies and Enterprises, Administration of Human Resource Programs
Copyright Message
Copyright © 2012. Used by permission of Seven Dimensions. All rights reserved.
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Coaching Challenges Series, So You Agree With Me?
presented by Peter Quarry; produced by Ash Quarry Library, in Coaching Challenges Series (Bendigo, Victoria: Video Education Australasia, 2003), 8 mins
Leon wants to talk to his manager about her leadership style as he, and the other team leaders, thinks she is too autocratic, but she disagrees with him. How can Leon turn her around so that she becomes motivated to change her behaviour? In this program, see the simple yet effective techniques to: * Give construct...
Sample
presented by Peter Quarry; produced by Ash Quarry Library, in Coaching Challenges Series (Bendigo, Victoria: Video Education Australasia, 2003), 8 mins
Description
Leon wants to talk to his manager about her leadership style as he, and the other team leaders, thinks she is too autocratic, but she disagrees with him. How can Leon turn her around so that she becomes motivated to change her behaviour? In this program, see the simple yet effective techniques to: * Give constructive feedback to anyone, even to a manager. * Use evidence and examples to make your case. * Explain the negative consequences of someon...
Leon wants to talk to his manager about her leadership style as he, and the other team leaders, thinks she is too autocratic, but she disagrees with him. How can Leon turn her around so that she becomes motivated to change her behaviour? In this program, see the simple yet effective techniques to: * Give constructive feedback to anyone, even to a manager. * Use evidence and examples to make your case. * Explain the negative consequences of someone's behaviour. * Use a two-step method for gaining clear agreement on the need for change.
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Ash Quarry Library
Author / Creator
Peter Quarry
Date Published / Released
2003
Publisher
Video Education Australasia
Series
Coaching Challenges Series
Topic / Theme
Behavior modification, Leadership roles, Managers, Human resource management, Employee-management relations, Administration of Human Resource Programs, Addressing Unsatisfactory Performance
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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Creating A No Blame Culture
produced by Eve Ash, fl. 1979 (Melbourne, Victoria: Seven Dimensions, 2012), 7 mins
Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release. Serena is outraged by the undesirable publicity. Fingers are pointed and chaos erupts as the team looks for scapegoats. Marcus and Carol present a 4-step process so everyone...
Sample
produced by Eve Ash, fl. 1979 (Melbourne, Victoria: Seven Dimensions, 2012), 7 mins
Description
Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release. Serena is outraged by the undesirable publicity. Fingers are pointed and chaos erupts as the team looks for scapegoats. Marcus and Carol present a 4-step process so everyone can avoid blaming, learn from mistakes and ensure it doesn't happen again. Carol has created an innovative Corporate Social Responsibi...
Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release. Serena is outraged by the undesirable publicity. Fingers are pointed and chaos erupts as the team looks for scapegoats. Marcus and Carol present a 4-step process so everyone can avoid blaming, learn from mistakes and ensure it doesn't happen again. Carol has created an innovative Corporate Social Responsibility program that is being launched to the media. Serena calls a meeting to find out who is behind it. Carol proudly stakes her claim until it is discovered that a disastrous typographical error in the press release has given the company some enormous, undesirable publicity. Fingers are pointed and chaos erupts as the team looks for solutions and a way to ensure similar mistakes don’t occur in the future. Marcus and Carol roll out a 4-step plan to ensure everyone learns from mistakes and blame is removed.
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Eve Ash, fl. 1979
Date Published / Released
2012
Publisher
Seven Dimensions
Topic / Theme
Blame, Human resource management, Administration of Human Resource Programs, Management of Companies and Enterprises
Copyright Message
Copyright © 2012. Used by permission of Seven Dimensions. All rights reserved.
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Cutting Edge Communication Comedy Series, Facing Social Media
produced by Eve Ash, fl. 1979, in Cutting Edge Communication Comedy Series (Melbourne, Victoria: Seven Dimensions, 2019), 8 mins
Carol and Marcus discuss with Casey her excessive use of social media in the workplace. After Marcus tells Carol he found Tammy on Facebook, Carol suggests they develop a workplace social media policy. Serena then arrives and tells Marcus he must develop and implement a social media policy immediately. Sam present...
Sample
produced by Eve Ash, fl. 1979, in Cutting Edge Communication Comedy Series (Melbourne, Victoria: Seven Dimensions, 2019), 8 mins
Description
Carol and Marcus discuss with Casey her excessive use of social media in the workplace. After Marcus tells Carol he found Tammy on Facebook, Carol suggests they develop a workplace social media policy. Serena then arrives and tells Marcus he must develop and implement a social media policy immediately. Sam presents the proposed social media policy for the office, with an emphasis on the distinction between personal and professional social media u...
Carol and Marcus discuss with Casey her excessive use of social media in the workplace. After Marcus tells Carol he found Tammy on Facebook, Carol suggests they develop a workplace social media policy. Serena then arrives and tells Marcus he must develop and implement a social media policy immediately. Sam presents the proposed social media policy for the office, with an emphasis on the distinction between personal and professional social media usage. Marcus emphasizes the importance of professionalism in the use of social media and the team in turn express their differing views. There are clearly contrasting views within the team as to the use of personal social media in the workplace, and Serena and Marcus agree to discuss it further at a later time.
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Eve Ash, fl. 1979
Date Published / Released
2012, 2019
Publisher
Seven Dimensions
Series
Cutting Edge Communication Comedy Series
Topic / Theme
Internet, Human resource management, Employee-management relations, Mass media, Administration of Human Resource Programs, Working Conditions
Copyright Message
Copyright © 2019 Seven Dimensions
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Cutting Edge Communication Comedy Series, Giving Managers Feedback
produced by Eve Ash, fl. 1979, Seven Dimensions, in Cutting Edge Communication Comedy Series (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and damming, and Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has some critical fe...
Sample
produced by Eve Ash, fl. 1979, Seven Dimensions, in Cutting Edge Communication Comedy Series (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
Description
Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and damming, and Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has some critical feedback about Carol’s leadership an communication style.
Marcus is pleased to invite open feedback. Carol enjoys a unique opportunity...
Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and damming, and Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has some critical feedback about Carol’s leadership an communication style.
Marcus is pleased to invite open feedback. Carol enjoys a unique opportunity to give some feedback to her managers. She is excited at the prospect of pointing out some of their shortcomings. And when Carol gives feedback to her nemesis, Serena, she doesn’t hold back on criticism and attitude. Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has some critical feedback that is not all good news.
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Field of Study
Business & Economics
Content Type
Instructional material, Dramatized scene
Contributor
Eve Ash, fl. 1979, Seven Dimensions
Date Published / Released
2012
Publisher
Seven Dimensions
Series
Cutting Edge Communication Comedy Series
Topic / Theme
Managers, Leadership roles, Professional relationships, Employee-management relations, Human resource management, Administration of Human Resource Programs, Giving Feedback
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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Cutting Edge Communication Comedy Series, Presenting with Passion
produced by Eve Ash, fl. 1979, in Cutting Edge Communication Comedy Series (Melbourne, Victoria: Seven Dimensions, 2012), 9 mins
Carol is taking the team through a training session on overcoming fear and changing their presentations from BLAND to GRAND. Carol takes the opportunity to tell Serena she is being long winded, the L in BLAND. Carol invites each team member to do a presentation on a 'surprise' item, then explains in a very direct...
Sample
produced by Eve Ash, fl. 1979, in Cutting Edge Communication Comedy Series (Melbourne, Victoria: Seven Dimensions, 2012), 9 mins
Description
Carol is taking the team through a training session on overcoming fear and changing their presentations from BLAND to GRAND. Carol takes the opportunity to tell Serena she is being long winded, the L in BLAND. Carol invites each team member to do a presentation on a 'surprise' item, then explains in a very direct way how each has demonstrated aspects of BLAND: Alex is Avoiding engagement with no eye contact; Sam with stiff Neutral body language;...
Carol is taking the team through a training session on overcoming fear and changing their presentations from BLAND to GRAND. Carol takes the opportunity to tell Serena she is being long winded, the L in BLAND. Carol invites each team member to do a presentation on a 'surprise' item, then explains in a very direct way how each has demonstrated aspects of BLAND: Alex is Avoiding engagement with no eye contact; Sam with stiff Neutral body language; Casey who Disregards the cues of her audience, and finally Michael who is Boring, presenting in a monotone with no enthusiasm. Carol asks Steve to make a short enthusiastic presentation showing how you can change from BLAND to GRAND in a few easy steps and demonstrating the importance of body language
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Eve Ash, fl. 1979
Date Published / Released
2012
Publisher
Seven Dimensions
Series
Cutting Edge Communication Comedy Series
Topic / Theme
Communication, Job training, Human resource management, Employee-management relations, Administration of Human Resource Programs, Training
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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Cutting Edge Communication Comedy Series, Removing Tension
produced by Eve Ash, fl. 1979, in Cutting Edge Communication Comedy Series (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
Brittany, the personal trainer, demonstrates various stretches to combat stiff aching bodies and work related problems. Serena arrives and is concerned about possible injuries and lawsuits. Brittany ensures Serena joins in with a Birthday Stretch. This program covers:
1. Wall Stretches
2. Back Stretch
3. Texting...
Sample
produced by Eve Ash, fl. 1979, in Cutting Edge Communication Comedy Series (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
Description
Brittany, the personal trainer, demonstrates various stretches to combat stiff aching bodies and work related problems. Serena arrives and is concerned about possible injuries and lawsuits. Brittany ensures Serena joins in with a Birthday Stretch. This program covers:
1. Wall Stretches
2. Back Stretch
3. Texting Thumb
4. Massage
5. Neck Stretch
6. Tension Headaches
7. Birthday Stretch
Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Eve Ash, fl. 1979
Date Published / Released
2012
Publisher
Seven Dimensions
Series
Cutting Edge Communication Comedy Series
Topic / Theme
Lawsuits, Wounds and injuries, Risk management, Human resource management, Employee-management relations, Administration of Human Resource Programs, Stress
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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Cutting Edge Communication Comedy Series, Staying Motivated at Work
produced by Eve Ash, fl. 1979, Seven Dimensions, in Cutting Edge Communication Comedy Series (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
People describe what motivates and de-motivates them at work and Marcus uses gimmicks to present his motivational concepts. Carol is a high achiever, and returns to the office pumped after receiving an award. Serena lays down a challenge to Marcus to motivate Carol to increase productivity. Marcus asks Carol for a...
Sample
produced by Eve Ash, fl. 1979, Seven Dimensions, in Cutting Edge Communication Comedy Series (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
Description
People describe what motivates and de-motivates them at work and Marcus uses gimmicks to present his motivational concepts. Carol is a high achiever, and returns to the office pumped after receiving an award. Serena lays down a challenge to Marcus to motivate Carol to increase productivity. Marcus asks Carol for a 60% improvement in six months, so Carol must now motivate her team.
Team members present their various views on their attitudes towa...
People describe what motivates and de-motivates them at work and Marcus uses gimmicks to present his motivational concepts. Carol is a high achiever, and returns to the office pumped after receiving an award. Serena lays down a challenge to Marcus to motivate Carol to increase productivity. Marcus asks Carol for a 60% improvement in six months, so Carol must now motivate her team.
Team members present their various views on their attitudes toward the workplace – whether they feel motivated and what causes them to be de-motivated. Marcus uses some gimmicks to present to the team in his presentation on motivation. Carol returns to the office after receiving a keynote speaking award and feels very positive as a result. Serena lays down a challenge to Marcus to motivate Carol to increase the productivity of the office by 60%. Carol then gets to work on finding the best way to motivate the members of the team.
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Field of Study
Business & Economics
Content Type
Instructional material, Dramatized scene
Contributor
Eve Ash, fl. 1979, Seven Dimensions
Date Published / Released
2012
Publisher
Seven Dimensions
Series
Cutting Edge Communication Comedy Series
Topic / Theme
Organizational effectiveness, Leadership roles, Employee-management relations, Human resource management, Administration of Human Resource Programs, Supervisory Tools
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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Cutting Edge Communication Comedy Series, Teaching Greetings
produced by Eve Ash, fl. 1979, in Cutting Edge Communication Comedy Series (Melbourne, Victoria: Seven Dimensions, 2012), 7 mins
Carol starts by criticizing the way Carlos had difficulties with names and titles. Alex explains to Carlos how to address people using either their title and last name or their first name, but not a combination of their title and first name. Alex also explains to Carlos the differences between greeting people on...
Sample
produced by Eve Ash, fl. 1979, in Cutting Edge Communication Comedy Series (Melbourne, Victoria: Seven Dimensions, 2012), 7 mins
Description
Carol starts by criticizing the way Carlos had difficulties with names and titles. Alex explains to Carlos how to address people using either their title and last name or their first name, but not a combination of their title and first name. Alex also explains to Carlos the differences between greeting people on the telephone and greeting them in person. Carol criticizes Carlos when he tries to deal with someone who is very angry, her criticism...
Carol starts by criticizing the way Carlos had difficulties with names and titles. Alex explains to Carlos how to address people using either their title and last name or their first name, but not a combination of their title and first name. Alex also explains to Carlos the differences between greeting people on the telephone and greeting them in person. Carol criticizes Carlos when he tries to deal with someone who is very angry, her criticism largely being about his pronunciation. Alex patiently teaches Carlos how to make people feel comfortable and is very encouraging while Carol continues to be critical of his abilities in a demeaning way. Alex also helps Carlos better understand his role and what behavior is expected at the front desk.
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Eve Ash, fl. 1979
Date Published / Released
2012
Publisher
Seven Dimensions
Series
Cutting Edge Communication Comedy Series
Topic / Theme
Personality development, Job training, Human resource management, Employee-management relations, Administration of Human Resource Programs, Work Styles
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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Cutting Edge Communication Comedy Series, Handling Anyone Difficult
produced by Eve Ash, fl. 1979, in Cutting Edge Communication Comedy Series (Melbourne, Victoria: Seven Dimensions, 2013), 8 mins
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people.
We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol offers her six ways o...
Sample
produced by Eve Ash, fl. 1979, in Cutting Edge Communication Comedy Series (Melbourne, Victoria: Seven Dimensions, 2013), 8 mins
Description
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people.
We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol offers her six ways of dealing with difficult people, explored by Steve and Carlos: (1) Observe calmly, do not get sucked into people's dramas. (2) Listen a...
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people.
We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol offers her six ways of dealing with difficult people, explored by Steve and Carlos: (1) Observe calmly, do not get sucked into people's dramas. (2) Listen and show empathy. Acknowledge people's frustration. (3) Focus on facts: see what people want, and what you can do for them. (4) Ignore bad behaviors, no matter what people are dishing up (this can be easier said than done). (5) Give feedback about bad behavior in a constructive fashion. (6) Build your skills by rehearsing dealing with difficult people. As Steve says, 'be 100% Zen'. And believe it or not, dealing with such people helps you get to the next level.
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Field of Study
Business & Economics
Content Type
Dramatized scene
Contributor
Eve Ash, fl. 1979
Date Published / Released
2013
Publisher
Seven Dimensions
Series
Cutting Edge Communication Comedy Series
Topic / Theme
Employee-management relations, Human resource management, Social conflict, Conflict management, Administration of Human Resource Programs, Conflict Management
Copyright Message
Copyright © 2014. Used by permission of Seven Dimensions. All rights reserved.
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