253 results for your search

Boomerang
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produced by Eve Ash, fl. 1979, Ash Quarry Productions (Melbourne, Victoria: Seven Dimensions, 2006), 9 mins
Learn how to use the reciprocity urge to create happy customers and cooperative teams. How can we turn angry customers around? How can we get others to listen to us? How can we influence members of our team? The answer lies in understanding the reciprocity urge, the basic drive in all people to respond according t...
produced by Eve Ash, fl. 1979, Ash Quarry Productions (Melbourne, Victoria: Seven Dimensions, 2006), 9 mins
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Building Relationships
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produced by Eve Ash, fl. 1979 (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
Marcus sets up a 'speed socializing' exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the 'relationship' skill level of the group as they undertake role-plays. Tammy and Sanjay's awkward interaction escalates when Steve refers to h...
produced by Eve Ash, fl. 1979 (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
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Cutting Edge Communication, Behaving Unprofessionally
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produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 9 mins
Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviors. These are set out and explained by team members: 1. Being Rude – examples of Carol being aggressive and insulting to her colleagues. 2. Taking Supplies €..
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 9 mins
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Cutting Edge Communication, Decluttering the Office
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produced by Eve Ash, fl. 1979, Seven Dimensions, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
The office is a disgraceful mess! Carol is on a mission to de-clutter the office to make sure it’s cleaner, more motivating, safer and more secure. She implements a clean-desk policy that the team must adhere to. Some of the team members are attached to their clutter or personal items and don’t want to let go....
produced by Eve Ash, fl. 1979, Seven Dimensions, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
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Cutting Edge Communication, Explaining Skillfully
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produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 9 mins
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are...
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 9 mins
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Cutting Edge Communication, Planning and Organizing
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produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
Serena arrives in town two days early and discovers Marcus and Carol have not planned the upcoming conference and they each have different ideas. Marcus suggests Serena is a distraction and he and Carol make jokes about it. Serena says distraction is an issue they all need to deal with individually, and she remind...
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
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Cutting Edge Communication, Surviving Stress and Burnout
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produced by Eve Ash, fl. 1979, Seven Dimensions, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
Marcus asks Carol to share her battles with stress at a staff meeting to provide a strong example for the team. Carol describes her difficulties with staff challenges and social media demands. Marcus introduces the new office companion Cameron – a privately located camera that the team members can speak to in or...
produced by Eve Ash, fl. 1979, Seven Dimensions, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 8 mins
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Cutting Edge Communication, Understanding Accountability
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produced by Eve Ash, fl. 1979, Seven Dimensions, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 6 mins
Serena is appalled by lack of accountability and Marcus passes the task of remedying the situation to Carol, who calls a snap meeting with everyone including Carlos the cleaner. People seem confused when Carol challenges their understanding of accountability, yet she secretly confesses her own misunderstanding. Th...
produced by Eve Ash, fl. 1979, Seven Dimensions, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2012), 6 mins
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Cutting Edge Communication, Ensuring Security
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produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2013), 8 mins
Staff must question strangers, check ID and speak up if they see something. Marcus reports the sad news to the team that Casey's pet ferret's ashes were stolen from her desk. Serena points out that nothing in the office is safe. Carol asks Carlos if he checks visitors' identification and notices that he is not bei...
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2013), 8 mins
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Cutting Edge Communication, Sharing Feedback
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produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2013), 9 mins
Avoid defensiveness, be open to receiving and give specific balance feedback. Marcus leads a team meeting to develop positive feedback approaches, but Carol presents Serena with a less-than-glowing critique. Tammy praises Casey for her support but asks her to avoid telling long stories. Dion commends Carlos for be...
produced by Eve Ash, fl. 1979, in Cutting Edge Communication (Melbourne, Victoria: Seven Dimensions, 2013), 9 mins
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