CHAPTER 2: THE BASIC LISTENING SEQUENCE: SEARCHING FOR STRENGTHS AND SOLUTIONS IN THE HELPEE'S STORY
presented by Mary Bradford Ivey, fl. 1982, Norma Gluckstern Packard, fl. 2000 and Allen E. Ivey, fl. 1980; in Basic Influencing Skills, 3rd edition (Alexandria, VA: Microtraining Associates, 1997), [15]-31