Chapter 2: Attending Behavior: The Foundation of Effective Listening
presented by Norma Gluckstern Packard, fl. 2000, Mary Bradford Ivey, fl. 1982 and Allen E. Ivey, fl. 1980; in Basic Attending Skills: Foundations of empathic relationships and problem solvingBasic Attending Skills: Foundations of empathic relationships and problem solving (Sixth Edition) (Alexandria, VA: Microtraining Associates, 2018, originally published 2006)