37 results for your search
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Creating an Incredible Company Culture, Embracing The Natural Speed of Change
produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
This video reinforces a key element of successful cultures – that they understand change is a constant part of doing business rather than an unwelcome surprise. This is an excellent video to show to anyone who might be reluctant to consider learning a new process or supporting a new initiative. It’s also ver...
Sample
produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
Description
This video reinforces a key element of successful cultures – that they understand change is a constant part of doing business rather than an unwelcome surprise. This is an excellent video to show to anyone who might be reluctant to consider learning a new process or supporting a new initiative. It’s also very likely that someone will end up with a bag over their head. This video is part of the Create an Incredible Corporate Culture series f...
This video reinforces a key element of successful cultures – that they understand change is a constant part of doing business rather than an unwelcome surprise. This is an excellent video to show to anyone who might be reluctant to consider learning a new process or supporting a new initiative. It’s also very likely that someone will end up with a bag over their head. This video is part of the Create an Incredible Corporate Culture series from the Jeff Havens Company.
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Field of Study
Business & Economics
Content Type
Instructional material
Contributor
The Jeff Havens Company
Date Published / Released
2016
Publisher
The Jeff Havens Company
Series
Creating an Incredible Company Culture
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Leadership, Post Secondary
Copyright Message
Copyright © 2016 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Creating an Incredible Company Culture, The Importance of Listening to Others
produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
This video illustrates the importance of a two-way communication dynamic primarily by illustrating precisely how to screw it all up. You’ll also learn a surprising statistic about how infrequently managers have meaningful work-related conversations with their employees. There may be a teensy bit of action-movi...
Sample
produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
Description
This video illustrates the importance of a two-way communication dynamic primarily by illustrating precisely how to screw it all up. You’ll also learn a surprising statistic about how infrequently managers have meaningful work-related conversations with their employees. There may be a teensy bit of action-movie violence in here as well. No explosions, though – sorry, we didn’t have the budget for them. This video is part of the Create a...
This video illustrates the importance of a two-way communication dynamic primarily by illustrating precisely how to screw it all up. You’ll also learn a surprising statistic about how infrequently managers have meaningful work-related conversations with their employees. There may be a teensy bit of action-movie violence in here as well. No explosions, though – sorry, we didn’t have the budget for them. This video is part of the Create an Incredible Corporate Culture series from the Jeff Havens Company.
Show more
Show less
Field of Study
Business & Economics
Content Type
Instructional material
Contributor
The Jeff Havens Company
Date Published / Released
2016
Publisher
The Jeff Havens Company
Series
Creating an Incredible Company Culture
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Leadership, Post Secondary
Copyright Message
Copyright © 2016 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Customer Service, Episode 3, Little Things Matter
produced by The Jeff Havens Company, in Customer Service, Episode 3 (Midland, MI: The Jeff Havens Company, 2012), 2 mins
Sweeping changes and flashy re-designs might get all the attention, but small improvements to customer service can make just as big an impact. This video will show you how. And it will do so without boring you to death. Enjoy!
Sample
produced by The Jeff Havens Company, in Customer Service, Episode 3 (Midland, MI: The Jeff Havens Company, 2012), 2 mins
Description
Sweeping changes and flashy re-designs might get all the attention, but small improvements to customer service can make just as big an impact. This video will show you how. And it will do so without boring you to death. Enjoy!
Field of Study
Business & Economics
Content Type
Instructional material
Contributor
The Jeff Havens Company
Date Published / Released
2012
Publisher
The Jeff Havens Company
Series
Customer Service
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Leadership, Post Secondary
Copyright Message
Copyright © 2013 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Difficult Conversations, 6 of 10, Denying Vacation Requests
in Difficult Conversations, 6 of 10 (Bloomington, IL: The Jeff Havens Company, 2016), 5 mins
In this video we cover two common reasons for denying vacation requests, as well as solid explanations for why the denials are necessary. We also discuss hobbits. How did we manage to do both of these at once? You’ll have to see for yourself!
Sample
in Difficult Conversations, 6 of 10 (Bloomington, IL: The Jeff Havens Company, 2016), 5 mins
Description
In this video we cover two common reasons for denying vacation requests, as well as solid explanations for why the denials are necessary. We also discuss hobbits. How did we manage to do both of these at once? You’ll have to see for yourself!
Field of Study
Business & Economics
Content Type
Instructional material
Date Published / Released
2016
Publisher
The Jeff Havens Company
Series
Difficult Conversations
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Professional Development, Employee-management relations, Post Secondary
Copyright Message
Copyright © 2016 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Difficult Conversations, 7 of 10, Addressing Sexual Harassment Concerns
in Difficult Conversations, 7 of 10 (Bloomington, IL: The Jeff Havens Company, 2016), 4 mins
This video outlines the procedure for handling sexual harassment concerns in the office. By stressing the importance of acknowledging a person’s concerns, listening to all sides of the story, and reserving judgment until sufficient information has been gathered, we try to make this extremely difficult conversat...
Sample
in Difficult Conversations, 7 of 10 (Bloomington, IL: The Jeff Havens Company, 2016), 4 mins
Description
This video outlines the procedure for handling sexual harassment concerns in the office. By stressing the importance of acknowledging a person’s concerns, listening to all sides of the story, and reserving judgment until sufficient information has been gathered, we try to make this extremely difficult conversation as manageable as possible.
Field of Study
Business & Economics
Content Type
Instructional material
Date Published / Released
2016
Publisher
The Jeff Havens Company
Series
Difficult Conversations
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Professional Development, Sexual harassment, Post Secondary
Copyright Message
Copyright © 2016 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Difficult Conversations, 8 of 10, Saying No to Promotions or New Jobs
in Difficult Conversations, 8 of 10 (Bloomington, IL: The Jeff Havens Company, 2016), 4 mins
After illustrating a terrible way to handle this (hint: we did a lot of yelling and grandstanding), this video outlines several important elements involved in telling someone that they will not be receiving an expected job or promotion. By providing clear explanations and offering opportunities for future improve...
Sample
in Difficult Conversations, 8 of 10 (Bloomington, IL: The Jeff Havens Company, 2016), 4 mins
Description
After illustrating a terrible way to handle this (hint: we did a lot of yelling and grandstanding), this video outlines several important elements involved in telling someone that they will not be receiving an expected job or promotion. By providing clear explanations and offering opportunities for future improvement, this difficult conversation can become significantly easier.
Field of Study
Business & Economics
Content Type
Instructional material
Date Published / Released
2016
Publisher
The Jeff Havens Company
Series
Difficult Conversations
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Professional Development, Employee-management relations, Post Secondary
Copyright Message
Copyright © 2016 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Interviewing Skills - Career Advancement Techniques, 1 of 6, Let People Know You’re Looking
in Interviewing Skills - Career Advancement Techniques, 1 of 6 (Bloomington, IL: The Jeff Havens Company, 2018), 3 mins
Let’s face it – amazing jobs rarely just fall into our laps. If you want something new, you’ll need to let people know that you’re looking. This video will show you how to do that without suggesting that you aren’t happy where you currently are. It will also introduce you to a new career possibility w...
Sample
in Interviewing Skills - Career Advancement Techniques, 1 of 6 (Bloomington, IL: The Jeff Havens Company, 2018), 3 mins
Description
Let’s face it – amazing jobs rarely just fall into our laps. If you want something new, you’ll need to let people know that you’re looking. This video will show you how to do that without suggesting that you aren’t happy where you currently are. It will also introduce you to a new career possibility we’re positive you’ve never thought about. Enjoy!
Field of Study
Business & Economics
Content Type
Instructional material
Date Published / Released
2018
Publisher
The Jeff Havens Company
Series
Interviewing Skills - Career Advancement Techniques
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Professional Development, Employment opportunities, Job promotions, Post Secondary
Copyright Message
Copyright © 2018 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Remarkable Customer Service, 1 of 8, The Value of Remarkable Customer Service
in Remarkable Customer Service, 1 of 8 (Bloomington, IL: The Jeff Havens Company, originally published 2018), 4 mins
This video will show you an example of some very sad, very awful customer service. It will make you wince. Then, we’ll discuss the importance of not acting that way. You’ll also learn some surprising facts about customer behavior, as well as a new word that you’ll probably never use. So much learning in...
Sample
in Remarkable Customer Service, 1 of 8 (Bloomington, IL: The Jeff Havens Company, originally published 2018), 4 mins
Description
This video will show you an example of some very sad, very awful customer service. It will make you wince. Then, we’ll discuss the importance of not acting that way. You’ll also learn some surprising facts about customer behavior, as well as a new word that you’ll probably never use. So much learning in such a tiny video!
Field of Study
Business & Economics
Content Type
Instructional material
Date Published / Released
2018
Publisher
The Jeff Havens Company
Series
Remarkable Customer Service
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Professional Development, Customer relations, Post Secondary
Copyright Message
Copyright © 2018 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Remarkable Customer Service, 6 of 8, How to Express Empathy
in Remarkable Customer Service, 6 of 8 (Bloomington, IL: The Jeff Havens Company, 2018), 4 mins
The ability to express empathy for your customers’ needs and concerns is one of the most important qualities in providing an exceptional customer experience. This video will cover various right (and hilariously wrong) ways to do it. Will there be some shouting? Probably. Will there also be an animatronic din...
Sample
in Remarkable Customer Service, 6 of 8 (Bloomington, IL: The Jeff Havens Company, 2018), 4 mins
Description
The ability to express empathy for your customers’ needs and concerns is one of the most important qualities in providing an exceptional customer experience. This video will cover various right (and hilariously wrong) ways to do it. Will there be some shouting? Probably. Will there also be an animatronic dinosaur? You’ll just have to watch the video to find out!
Field of Study
Business & Economics
Content Type
Instructional material
Date Published / Released
2018
Publisher
The Jeff Havens Company
Series
Remarkable Customer Service
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Professional Development, Customer relations, Post Secondary
Copyright Message
Copyright © 2018 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
See details
Customer Service, Episode 1, A Tale of Two Businesses
produced by The Jeff Havens Company, in Customer Service, Episode 1 (Midland, MI: The Jeff Havens Company, 2013), 2 mins
This short, amazing history lesson will show you the difference between focusing on your customers and focusing on your bottom line. You'll also learn about some haunted buildings that might be close to where you live. Enjoy!
Sample
produced by The Jeff Havens Company, in Customer Service, Episode 1 (Midland, MI: The Jeff Havens Company, 2013), 2 mins
Description
This short, amazing history lesson will show you the difference between focusing on your customers and focusing on your bottom line. You'll also learn about some haunted buildings that might be close to where you live. Enjoy!
Field of Study
Business & Economics
Content Type
Instructional material
Contributor
The Jeff Havens Company
Date Published / Released
2013
Publisher
The Jeff Havens Company
Series
Customer Service
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Leadership, Post Secondary
Copyright Message
Copyright © 2013 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
