37 results for your search

Creating an Incredible Company Culture, How to Deliver Effective Constructive Criticism
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produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
This video details various effective (and ineffective) ways to deliver constructive criticism. Based on decades of relationship research, you’ll walk away with a thorough understanding of how to find a proper balance between “too nice” and “too mean.” There will also be a spooky moment of déjà vu. S...
produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
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Customer Service, Episode 2, Pay Attention to Your Environment
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produced by The Jeff Havens Company, in Customer Service, Episode 2 (Midland, MI: The Jeff Havens Company, 2013), 2 mins
The best business in the world won't succeed if nobody wants to visit it. That's why this video focuses on the importance of your physical (and virtual) environment. Ironically, it also showcases the worst business idea in history. What is it? You'll have to watch to find out!
produced by The Jeff Havens Company, in Customer Service, Episode 2 (Midland, MI: The Jeff Havens Company, 2013), 2 mins
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Customer Service, Episode 6, A Playful Way to Annoy Your Customers
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in Customer Service, Episode 6 (Bloomington, IL: The Jeff Havens Company, 2013), 2 mins
Some people ask, "Can I help you?" Others ask, "What can I do to avoid helping you?" This video will illustrate why the first approach is better. Which you might think is obvious. After all, who would choose the second approach? Plenty of businesses, unfortunately. Is yours one of them?
in Customer Service, Episode 6 (Bloomington, IL: The Jeff Havens Company, 2013), 2 mins
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Difficult Conversations, 10 of 10, Announcing Major Changes
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in Difficult Conversations, 10 of 10 (Bloomington, IL: The Jeff Havens Company, 2016), 4 mins
This video covers how to effectively communicate an upcoming change to your employees or team members. As with many of our videos, the “how not to do this” piece is absurd and hilarious – but don’t worry! We also go through all the right things to do.
in Difficult Conversations, 10 of 10 (Bloomington, IL: The Jeff Havens Company, 2016), 4 mins
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Interviewing Skills - Career Advancement Techniques, 3 of 6, How to Act During the Interview
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in Interviewing Skills - Career Advancement Techniques, 3 of 6 (Bloomington, IL: The Jeff Havens Company, 2018), 2 mins
We’ve now arrived at the key moment – the interview itself. This video will cover how to act so that you make the best impression possible. We cover body language, eye contact, topics to emphasize, topics to avoid, and how to exit. How did we cram so much into such a short video? We’re not sure either €..
in Interviewing Skills - Career Advancement Techniques, 3 of 6 (Bloomington, IL: The Jeff Havens Company, 2018), 2 mins
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Remarkable Customer Service, 2 of 8, Names and Greetings
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in Remarkable Customer Service, 2 of 8 (Bloomington, IL: The Jeff Havens Company, 2018), 3 mins
This video will show you how ridiculously easy it is to establish a positive first impression by using your customer’s name along with an inviting greeting. That may make you think this will be a boring video, which is why we’ve filmed a bunch of ways to screw this all up to make it worth watching. You’ll...
in Remarkable Customer Service, 2 of 8 (Bloomington, IL: The Jeff Havens Company, 2018), 3 mins
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Remarkable Customer Service, 3 of 8, The Three Magic Words of Customer Service
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in Remarkable Customer Service, 3 of 8 (Bloomington, IL: The Jeff Havens Company, 2018), 3 mins
This video will reveal the mystical secret of the three most important words in the entire customer experience. What are those three words? I enjoy candlelight? Ferrets are squirmy? Blue pickle pizza? Well I can’t give it away here, or you wouldn’t want to watch the video. Plus there’s a thinly-veiled...
in Remarkable Customer Service, 3 of 8 (Bloomington, IL: The Jeff Havens Company, 2018), 3 mins
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Creating an Incredible Company Culture, Embracing The Natural Speed of Change
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produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
This video reinforces a key element of successful cultures – that they understand change is a constant part of doing business rather than an unwelcome surprise. This is an excellent video to show to anyone who might be reluctant to consider learning a new process or supporting a new initiative. It’s also ver...
produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
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Creating an Incredible Company Culture, The Importance of Listening to Others
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produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
This video illustrates the importance of a two-way communication dynamic primarily by illustrating precisely how to screw it all up. You’ll also learn a surprising statistic about how infrequently managers have meaningful work-related conversations with their employees. There may be a teensy bit of action-movi...
produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
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Customer Service, Episode 3, Little Things Matter
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produced by The Jeff Havens Company, in Customer Service, Episode 3 (Midland, MI: The Jeff Havens Company, 2012), 2 mins
Sweeping changes and flashy re-designs might get all the attention, but small improvements to customer service can make just as big an impact. This video will show you how. And it will do so without boring you to death. Enjoy!
produced by The Jeff Havens Company, in Customer Service, Episode 3 (Midland, MI: The Jeff Havens Company, 2012), 2 mins
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