37 results for your search
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Creating an Incredible Company Culture, How to Deliver Effective Constructive Criticism
produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
This video details various effective (and ineffective) ways to deliver constructive criticism. Based on decades of relationship research, you’ll walk away with a thorough understanding of how to find a proper balance between “too nice” and “too mean.” There will also be a spooky moment of déjà vu. S...
Sample
produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
Description
This video details various effective (and ineffective) ways to deliver constructive criticism. Based on decades of relationship research, you’ll walk away with a thorough understanding of how to find a proper balance between “too nice” and “too mean.” There will also be a spooky moment of déjà vu. See if you can spot it! This video is part of the Create an Incredible Corporate Culture series from the Jeff Havens Company.
Field of Study
Business & Economics
Content Type
Instructional material
Contributor
The Jeff Havens Company
Date Published / Released
2016
Publisher
The Jeff Havens Company
Series
Creating an Incredible Company Culture
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Leadership, Post Secondary
Copyright Message
Copyright © 2016 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Customer Service, Episode 2, Pay Attention to Your Environment
produced by The Jeff Havens Company, in Customer Service, Episode 2 (Midland, MI: The Jeff Havens Company, 2013), 2 mins
The best business in the world won't succeed if nobody wants to visit it. That's why this video focuses on the importance of your physical (and virtual) environment. Ironically, it also showcases the worst business idea in history. What is it? You'll have to watch to find out!
Sample
produced by The Jeff Havens Company, in Customer Service, Episode 2 (Midland, MI: The Jeff Havens Company, 2013), 2 mins
Description
The best business in the world won't succeed if nobody wants to visit it. That's why this video focuses on the importance of your physical (and virtual) environment. Ironically, it also showcases the worst business idea in history. What is it? You'll have to watch to find out!
Field of Study
Business & Economics
Content Type
Instructional material
Contributor
The Jeff Havens Company
Date Published / Released
2013
Publisher
The Jeff Havens Company
Series
Customer Service
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Leadership, Post Secondary
Copyright Message
Copyright © 2013 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Customer Service, Episode 6, A Playful Way to Annoy Your Customers
in Customer Service, Episode 6 (Bloomington, IL: The Jeff Havens Company, 2013), 2 mins
Some people ask, "Can I help you?" Others ask, "What can I do to avoid helping you?" This video will illustrate why the first approach is better. Which you might think is obvious. After all, who would choose the second approach? Plenty of businesses, unfortunately. Is yours one of them?
Sample
in Customer Service, Episode 6 (Bloomington, IL: The Jeff Havens Company, 2013), 2 mins
Description
Some people ask, "Can I help you?" Others ask, "What can I do to avoid helping you?" This video will illustrate why the first approach is better. Which you might think is obvious. After all, who would choose the second approach? Plenty of businesses, unfortunately. Is yours one of them?
Field of Study
Business & Economics
Content Type
Instructional material
Date Published / Released
2013
Publisher
The Jeff Havens Company
Series
Customer Service
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Professional Development, Customer relations, Post Secondary
Copyright Message
Copyright © 2013 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Difficult Conversations, 10 of 10, Announcing Major Changes
in Difficult Conversations, 10 of 10 (Bloomington, IL: The Jeff Havens Company, 2016), 4 mins
This video covers how to effectively communicate an upcoming change to your employees or team members. As with many of our videos, the “how not to do this” piece is absurd and hilarious – but don’t worry! We also go through all the right things to do.
Sample
in Difficult Conversations, 10 of 10 (Bloomington, IL: The Jeff Havens Company, 2016), 4 mins
Description
This video covers how to effectively communicate an upcoming change to your employees or team members. As with many of our videos, the “how not to do this” piece is absurd and hilarious – but don’t worry! We also go through all the right things to do.
Field of Study
Business & Economics
Content Type
Instructional material
Date Published / Released
2016
Publisher
The Jeff Havens Company
Series
Difficult Conversations
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Professional Development, Employee-management relations, Communication, Post Secondary
Copyright Message
Copyright © 2016 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Interviewing Skills - Career Advancement Techniques, 3 of 6, How to Act During the Interview
in Interviewing Skills - Career Advancement Techniques, 3 of 6 (Bloomington, IL: The Jeff Havens Company, 2018), 2 mins
We’ve now arrived at the key moment – the interview itself. This video will cover how to act so that you make the best impression possible. We cover body language, eye contact, topics to emphasize, topics to avoid, and how to exit. How did we cram so much into such a short video? We’re not sure either €..
Sample
in Interviewing Skills - Career Advancement Techniques, 3 of 6 (Bloomington, IL: The Jeff Havens Company, 2018), 2 mins
Description
We’ve now arrived at the key moment – the interview itself. This video will cover how to act so that you make the best impression possible. We cover body language, eye contact, topics to emphasize, topics to avoid, and how to exit. How did we cram so much into such a short video? We’re not sure either – we’re just as surprised as you.
Field of Study
Business & Economics
Content Type
Instructional material
Date Published / Released
2018
Publisher
The Jeff Havens Company
Series
Interviewing Skills - Career Advancement Techniques
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Professional Development, Job interviews, Post Secondary
Copyright Message
Copyright © 2018 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Remarkable Customer Service, 2 of 8, Names and Greetings
in Remarkable Customer Service, 2 of 8 (Bloomington, IL: The Jeff Havens Company, 2018), 3 mins
This video will show you how ridiculously easy it is to establish a positive first impression by using your customer’s name along with an inviting greeting. That may make you think this will be a boring video, which is why we’ve filmed a bunch of ways to screw this all up to make it worth watching. You’ll...
Sample
in Remarkable Customer Service, 2 of 8 (Bloomington, IL: The Jeff Havens Company, 2018), 3 mins
Description
This video will show you how ridiculously easy it is to establish a positive first impression by using your customer’s name along with an inviting greeting. That may make you think this will be a boring video, which is why we’ve filmed a bunch of ways to screw this all up to make it worth watching. You’ll also learn the best name for a store based in Alabama. How is such a random tangent possible? You’ll have to watch to find out!
Field of Study
Business & Economics
Content Type
Instructional material
Date Published / Released
2018
Publisher
The Jeff Havens Company
Series
Remarkable Customer Service
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Professional Development, Customer relations, Post Secondary
Copyright Message
Copyright © 2018 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Remarkable Customer Service, 3 of 8, The Three Magic Words of Customer Service
in Remarkable Customer Service, 3 of 8 (Bloomington, IL: The Jeff Havens Company, 2018), 3 mins
This video will reveal the mystical secret of the three most important words in the entire customer experience. What are those three words? I enjoy candlelight? Ferrets are squirmy? Blue pickle pizza? Well I can’t give it away here, or you wouldn’t want to watch the video. Plus there’s a thinly-veiled...
Sample
in Remarkable Customer Service, 3 of 8 (Bloomington, IL: The Jeff Havens Company, 2018), 3 mins
Description
This video will reveal the mystical secret of the three most important words in the entire customer experience. What are those three words? I enjoy candlelight? Ferrets are squirmy? Blue pickle pizza? Well I can’t give it away here, or you wouldn’t want to watch the video. Plus there’s a thinly-veiled robbery at the end of this one, so get ready for some action-packed mayhem!
Field of Study
Business & Economics
Content Type
Instructional material
Date Published / Released
2018
Publisher
The Jeff Havens Company
Series
Remarkable Customer Service
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Professional Development, Customer relations, Post Secondary
Copyright Message
Copyright © 2018 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
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Creating an Incredible Company Culture, Embracing The Natural Speed of Change
produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
This video reinforces a key element of successful cultures – that they understand change is a constant part of doing business rather than an unwelcome surprise. This is an excellent video to show to anyone who might be reluctant to consider learning a new process or supporting a new initiative. It’s also ver...
Sample
produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
Description
This video reinforces a key element of successful cultures – that they understand change is a constant part of doing business rather than an unwelcome surprise. This is an excellent video to show to anyone who might be reluctant to consider learning a new process or supporting a new initiative. It’s also very likely that someone will end up with a bag over their head. This video is part of the Create an Incredible Corporate Culture series f...
This video reinforces a key element of successful cultures – that they understand change is a constant part of doing business rather than an unwelcome surprise. This is an excellent video to show to anyone who might be reluctant to consider learning a new process or supporting a new initiative. It’s also very likely that someone will end up with a bag over their head. This video is part of the Create an Incredible Corporate Culture series from the Jeff Havens Company.
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Field of Study
Business & Economics
Content Type
Instructional material
Contributor
The Jeff Havens Company
Date Published / Released
2016
Publisher
The Jeff Havens Company
Series
Creating an Incredible Company Culture
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Leadership, Post Secondary
Copyright Message
Copyright © 2016 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
See details
Creating an Incredible Company Culture, The Importance of Listening to Others
produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
This video illustrates the importance of a two-way communication dynamic primarily by illustrating precisely how to screw it all up. You’ll also learn a surprising statistic about how infrequently managers have meaningful work-related conversations with their employees. There may be a teensy bit of action-movi...
Sample
produced by The Jeff Havens Company, in Creating an Incredible Company Culture (Midland, MI: The Jeff Havens Company, 2016), 4 mins
Description
This video illustrates the importance of a two-way communication dynamic primarily by illustrating precisely how to screw it all up. You’ll also learn a surprising statistic about how infrequently managers have meaningful work-related conversations with their employees. There may be a teensy bit of action-movie violence in here as well. No explosions, though – sorry, we didn’t have the budget for them. This video is part of the Create a...
This video illustrates the importance of a two-way communication dynamic primarily by illustrating precisely how to screw it all up. You’ll also learn a surprising statistic about how infrequently managers have meaningful work-related conversations with their employees. There may be a teensy bit of action-movie violence in here as well. No explosions, though – sorry, we didn’t have the budget for them. This video is part of the Create an Incredible Corporate Culture series from the Jeff Havens Company.
Show more
Show less
Field of Study
Business & Economics
Content Type
Instructional material
Contributor
The Jeff Havens Company
Date Published / Released
2016
Publisher
The Jeff Havens Company
Series
Creating an Incredible Company Culture
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Leadership, Post Secondary
Copyright Message
Copyright © 2016 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
See details
Customer Service, Episode 3, Little Things Matter
produced by The Jeff Havens Company, in Customer Service, Episode 3 (Midland, MI: The Jeff Havens Company, 2012), 2 mins
Sweeping changes and flashy re-designs might get all the attention, but small improvements to customer service can make just as big an impact. This video will show you how. And it will do so without boring you to death. Enjoy!
Sample
produced by The Jeff Havens Company, in Customer Service, Episode 3 (Midland, MI: The Jeff Havens Company, 2012), 2 mins
Description
Sweeping changes and flashy re-designs might get all the attention, but small improvements to customer service can make just as big an impact. This video will show you how. And it will do so without boring you to death. Enjoy!
Field of Study
Business & Economics
Content Type
Instructional material
Contributor
The Jeff Havens Company
Date Published / Released
2012
Publisher
The Jeff Havens Company
Series
Customer Service
Speaker / Narrator
Jeff Havens, fl. 2004
Person Discussed
Jeff Havens, fl. 2004
Topic / Theme
Leadership, Post Secondary
Copyright Message
Copyright © 2013 The Jeff Havens Company
Person
Jeff Havens, fl. 2004
×
