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Client
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in Neo-Kleinian Psychoanalytic Approach Collection by Anonymous Male Therapist; presented by Anonymous (Alexandria, VA: Alexander Street, 2015), 1 page(s)
Client discusses trouble with his sister's wedding and their father not funding the occasion as previously agreed upon. Client also discusses wishing that his father was a better person, and not understanding as a child why his parents divorced.
in Neo-Kleinian Psychoanalytic Approach Collection by Anonymous Male Therapist; presented by Anonymous (Alexandria, VA: Alexander Street, 2015), 1 page(s)
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Managing Your Counseling Practice
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written by Anne Marie Wheeler, fl. 2015; presented by Burt Bertram, fl. 2014; in The Counselor and the Law: A Guide to Legal and Ethical Practice, 7th Edition (Alexandria, VA: American Counseling Association, 2015, originally published 2015)
Each chapter in The Counselor and the Law has been updated to reflect changes in the 2014 ACA Code of Ethics, findings of recent court cases, and new federal and state legislation. Attorney Nancy Wheeler and Burt Bertram, a private practitioner and counselor educator, provide a comprehensive overview of the law as...
written by Anne Marie Wheeler, fl. 2015; presented by Burt Bertram, fl. 2014; in The Counselor and the Law: A Guide to Legal and Ethical Practice, 7th Edition (Alexandria, VA: American Counseling Association, 2015, originally published 2015)
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On the Floor @Dove, Amy O'Daly: Financial Coordinator
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presented by Amy O'Daly, fl. 2012; produced by DoveLewis Emergency Animal Hospital, in On the Floor @Dove (Portland, OR: DoveLewis Emergency Animal Hospital, 2014), 3 mins
DoveLewis Financial Coordinator Amy O'Daly discusses her job description, how it fits in to the flow of the hospital, and her tips for talking about money with clients. This video is helpful for anyone responsible for discussing financial matters with veterinary clients.
presented by Amy O'Daly, fl. 2012; produced by DoveLewis Emergency Animal Hospital, in On the Floor @Dove (Portland, OR: DoveLewis Emergency Animal Hospital, 2014), 3 mins
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On the Floor @Dove, Appointment Flow
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presented by Henry Struzik, fl. 2014 and Brittany Carey, fl. 2014; produced by DoveLewis Emergency Animal Hospital, in On the Floor @Dove (Portland, OR: DoveLewis Emergency Animal Hospital, 2014), 2 mins
On location at Pearl Animal Hospital, Brittany Carey and Henry Struzik describe the flow of appointments and delineation of duties. From obtaining a weight to basic history and vitals, defining these duties allows them to work efficiently throughout the day.
presented by Henry Struzik, fl. 2014 and Brittany Carey, fl. 2014; produced by DoveLewis Emergency Animal Hospital, in On the Floor @Dove (Portland, OR: DoveLewis Emergency Animal Hospital, 2014), 2 mins
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The Art of the First Session
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presented by Bob Taibbi; produced by PESI Inc. (Eau Claire, WI: PESI Inc., 2014), 1 hour 26 mins
Research tells us that while the average length of clinical treatment runs 5­-8 sessions, most clients seeking therapy come only once, underscoring how important both therapeutic effectiveness and a keen marketing sense are in that first session. In an age online profile shopping clients are more discerning, comi...
presented by Bob Taibbi; produced by PESI Inc. (Eau Claire, WI: PESI Inc., 2014), 1 hour 26 mins
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On the Floor @Dove, Client Care
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presented by Cheryl Latta, fl. 2014 and Brittany Carey, fl. 2014; produced by DoveLewis Emergency Animal Hospital, in On the Floor @Dove (Portland, OR: DoveLewis Emergency Animal Hospital, 2014), 3 mins
From opening the front door for clients to remembering first names, Pearl Animal Hospital is serious about providing top notch care to their clients. In this video, Cheryl Latta and Brittany Carey discuss how they provide that care and necessary traits for client care representatives.
presented by Cheryl Latta, fl. 2014 and Brittany Carey, fl. 2014; produced by DoveLewis Emergency Animal Hospital, in On the Floor @Dove (Portland, OR: DoveLewis Emergency Animal Hospital, 2014), 3 mins
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On the Floor @Dove, Client Communications and Triage
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presented by Megan Brashear; produced by DoveLewis Emergency Animal Hospital, in On the Floor @Dove (Portland, OR: DoveLewis Emergency Animal Hospital, 2014), 2 mins
Megan Brashear explains the importance of gaining owner trust during the triage process. By remembering to communicate with the client, technician value can be established and owner comfort increased while they wait to see a veterinarian.
presented by Megan Brashear; produced by DoveLewis Emergency Animal Hospital, in On the Floor @Dove (Portland, OR: DoveLewis Emergency Animal Hospital, 2014), 2 mins
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On the Floor @Dove, Compassion Fatigue
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presented by Monica Maxwell, fl. 2011 and Megan Brashear; produced by DoveLewis Emergency Animal Hospital, in On the Floor @Dove (Portland, OR: DoveLewis Emergency Animal Hospital, 2014), 6 mins
HR Director Monica Maxwell sits down with Megan Brashear to talk about the different ways compassion fatigue can appear in veterinary medicine. This includes tips for recognizing compassion fatigue in your staff and coworkers, and methods used at DoveLewis to combat compassion fatigue for our own staff.
presented by Monica Maxwell, fl. 2011 and Megan Brashear; produced by DoveLewis Emergency Animal Hospital, in On the Floor @Dove (Portland, OR: DoveLewis Emergency Animal Hospital, 2014), 6 mins
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On the Floor @Dove, Controlled Drug Policy
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presented by Megan Brashear; produced by DoveLewis Emergency Animal Hospital, in On the Floor @Dove (Portland, OR: DoveLewis Emergency Animal Hospital, 2014), 2 mins
Megan discusses DoveLewis' controlled drug policy and the steps taken before administering any controlled substances to a patient.
presented by Megan Brashear; produced by DoveLewis Emergency Animal Hospital, in On the Floor @Dove (Portland, OR: DoveLewis Emergency Animal Hospital, 2014), 2 mins
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On the Floor @Dove, Discharge Instructions
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presented by Henry Struzik, fl. 2014; produced by DoveLewis Emergency Animal Hospital, in On the Floor @Dove (Portland, OR: DoveLewis Emergency Animal Hospital, 2014), 2 mins
On location at Pearl Animal Hospital, Henry Struzik talks about the importance of discharge instructions. From before and after photos to written instructions, we learn the best way to make sure client compliance happens when patients go home.
presented by Henry Struzik, fl. 2014; produced by DoveLewis Emergency Animal Hospital, in On the Floor @Dove (Portland, OR: DoveLewis Emergency Animal Hospital, 2014), 2 mins
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