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Effective Communication Skills, Lecture 18, Assertive Dialogue to Manage Disagreement

produced by Teaching Company, in Effective Communication Skills, Lecture 18 (Chantilly, VA: Great Courses, 2011), 32 mins

We all have to deal with difficult behavior, and doing so successfully requires being assertive, which is far different from being aggressive or using control talk. Here, gain valuable tools for asking for what you want with courage, calmness, and clarity.

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Effective Communication Skills, Lecture 19, Compassionate Confrontation

produced by Teaching Company, in Effective Communication Skills, Lecture 19 (Chantilly, VA: Great Courses, 2011), 28 mins

Sometimes a negative behavior persists despite repeated requests for change. When that happens, it may be time for 'structured dialogue,' a slowed-down and opened-up form of dialogue talk. Absorb the steps needed for a process that can be very effective, but demands time, focus, patience, energy, and self-manageme...

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Effective Communication Skills, Lecture 20, Communication, Gender, and Culture

produced by Teaching Company, in Effective Communication Skills, Lecture 20 (Chantilly, VA: Great Courses, 2011), 30 mins

Whether you are male or female affects how you communicate and use language. An exploration of what men and women actually mean when you speak -- and why this is so -- offers useful lessons on how best to hear and be heard by the opposite sex.

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Effective Communication Skills, Lecture 21, Talking Our Way to Lasting Relationships

produced by Teaching Company, in Effective Communication Skills, Lecture 21 (Chantilly, VA: Great Courses, 2011), 30 mins

Researchers have gained a knowledgeable grasp of why relationships develop and endure. Whether a relationship is one of friendship or romance, there are things you can do to not only enrich them, but make necessary repairs if they begin to either stagnate or fragment.

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Effective Communication Skills, Lecture 22, Leadership, Appreciation, and Productivity

produced by Teaching Company, in Effective Communication Skills, Lecture 22 (Chantilly, VA: Great Courses, 2011), 33 mins

The relationship between managers and employees is the bedrock of survival and success for all organizations. Learn how the quality of this relationship can be shaped by the quality of the communication between them--beginning with tools you can use as a manger.

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Effective Communication Skills, Lecture 23, Dialogue and Appreciation: Engaged Employees

produced by Teaching Company, in Effective Communication Skills, Lecture 23 (Chantilly, VA: Great Courses, 2011), 29 mins

Complete your understanding of the critical two-way interaction that determines a successful workplace as you look at the employee's role in building successful workplace communications. Grasp the techniques that make a practical difference in the success of both employee and employer.

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Effective Communication Skills, Lecture 24, Dialogue: Ethical Choices behind Our Talk

produced by Teaching Company, in Effective Communication Skills, Lecture 24 (Chantilly, VA: Great Courses, 2011), 32 mins

Listen to a summary of what you've learned, this time from the perspective of effective communication as a profoundly ethical process, and not merely one whose value lies in practicality. The goal is to speak in ways not only good for us, but for others, as well.

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Ethical Persuasion With an Elderly Client

produced by Ron Rooney (Saint Paul, MN: Ron Rooney, 1994), 28 mins

This video discusses ethical persuasion with an elderly client in social work.

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Ethnically Sensitive Practice With an Involuntary Native-American Client

presented by Alta Bordeaux, fl. 1993; produced by Ronald H. Rooney, fl. 1994 (Saint Paul, MN: Ron Rooney, 1994), 31 mins

Training tape of a session with a Native American client at the Minnesota Indian Women's Resource Center. Client discusses her referral for a chemical dependency assessment and parenting classes while the social worker describes the nature of the assessment and the resources available at the Center.

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Exodus

directed by Dollan Canell, fl. 2000-2014; produced by Ruth Burnett, fl. 1992-2013, SW Pictures (London, England: SW Pictures, 2002), 38 mins

Dead body shown at beginning of film. This item also contains graphic content.

The multi-award winning African journalist Sorious Samura tells the story of how when he first arrived in Europe he worked 24-hours a day, six days a week before finally making a break-through and becoming the film-maker he wanted to be. With such experience, he takes us on a journey in this film as he follows mig...

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