5 results for your search

CSR Interviews - Euthanasia Process
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(Portland, OR: DoveLewis Emergency Animal Hospital, 2012), 4 mins
Discussing euthanasia with clients can be difficult and emotional. DoveLewis Client Service Representatives offer advice from their experiences in dealing with grieving clients.
(Portland, OR: DoveLewis Emergency Animal Hospital, 2012), 4 mins
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Financial Coordinator Interview
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(Portland, OR: DoveLewis Emergency Animal Hospital, 2012), 2 mins
DoveLewis financial coordinator Amy O’Daly discussed her job, how it fits in to the hospital, and her tips for talking money with clients.
(Portland, OR: DoveLewis Emergency Animal Hospital, 2012), 2 mins
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The Importance of Empowerment
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interview by Monica Maxwell, fl. 2011 (Portland, OR: DoveLewis Emergency Animal Hospital, 2011), 5 mins
Hospital Managers, Head Technicians, Shift Supervisors – all of these managers are making important decisions for employees. Or are they? Empowering your managers is an important step in creating a culture of trust between all layers of management; from a kennel assistant to the hospital owner. DoveLewis CEO...
interview by Monica Maxwell, fl. 2011 (Portland, OR: DoveLewis Emergency Animal Hospital, 2011), 5 mins
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Inventory Management
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(Portland, OR: DoveLewis Emergency Animal Hospital, 2013), 8 mins
DoveLewis Inventory Manager Erin Sochocky discusses her system for ordering and managing inventory in a busy 24hr hospital.
(Portland, OR: DoveLewis Emergency Animal Hospital, 2013), 8 mins
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CSR Interviews - Unhappy Clients
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(Portland, OR: DoveLewis Emergency Animal Hospital, 2012), 4 mins
It’s a fact of life – not every client who walks though your doors will be agreeable with everything. DoveLewis client services representatives give some tips on how to deal with unhappy clients and keep your good mood intact.
(Portland, OR: DoveLewis Emergency Animal Hospital, 2012), 4 mins
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