Details

Abstract / Summary

University of Haute Picardie, in Southern France initiates the Total Quality Management (TQM) program to obtain the ISO 9001 certificate for all the schools and departments within the university. The focus of this case is the school of management studies where a part of this program is being implemented. The initial stage of the program encounters both 'process' and 'people' related problems. The case looks into the initiatives of the new Dean, Professor Jean Deroo, who starts the change process by motivating people to 'buy-in' the change, and then bringing in structural changes to the school so that the TQM program can be implemented successfully. The case leads to an interesting debate - can change program be successful in the absence of efficient leadership? The case tries to achieve the following pedagogical objectives: (1) to illustrate the importance of job design in motivating the employees; and (2) to demonstrate the role of a leader in leading and managing a structural change in the organisation.

Field of Interest

Business & Economics

Author

Ravikiran Dwivedula, fl. 2012, Vandana Jayakumar, fl. 2009

Copyright Message

Copyright © 2010 by IBS Center for Management Research

Content Type

Case study

Duration

0 sec

Format

Text

Original Publication Date

2010

Page Count

5

Publication Year

2010

Publisher

IBS Case Development Centre

Place Published / Released

Hyderabad, Telangana

Subject

Business & Economics, Social Sciences, Human Resource Management, Organizational change, Leadership roles, Graduate and professional schools, Total quality management, Management, Business Schools and Computer and Management Training, Gerenciamento de Recursos Humanos, Gestión de Recursos Humanos, Francia, França, University of Haute Picardie, Jean Deroo, fl. 2010, France, Job Analysis & Design

Keywords and Translated Subjects

Gerenciamento de Recursos Humanos, Gestión de Recursos Humanos, Francia, França